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A Community & Information Platform where Global Service Executives Sharpen Strategy with the Aid of:

Research & Data

Benchmark your organization against service leaders


Validate your service and customer support strategy through experiential learning

Analysis & Insight

Seek guidance on the latest trends impacting service and customer support strategies

Research Tracks

Service Council's Persona-Driven Research Coverage Provides an Opportunity for Service and Customer Support Executives and their Functional Leadership Teams to Benefit from Benchmark and Initiative-Centric Research Projects.

Customer Experience
Field Service
Workforce & Talent
Service Parts Management
Data & Analytics
Leadership & Strategy
Sales & Marketing
Technology for Operators
Technology for Innovation

Our Research

Amazon's CEO Jeff Bezos: Are You Inventing/Re-Inventing For Your Customers?
Employee Engagement: The Impact of Key Drivers of Engagement
Report & Analysis
According to a 2017 Gallup poll of global organizations, 87 percent of workers worldwide and 70 percent of employees in the United States are either not engaged or actively disengaged. In other words,...
Research Findings: 2018 Employee Engagement
Low employee engagement is costly to U.S. businesses—estimated at over $500 billion per year in lost productivity and revenues. According to a 2017 Gallup survey, up to 70% of U.S. workers are n...
Highlights from the 2018 ClickConnect Conference
Highlights and key takeaways from presentations and guest speakers at the ClickConnect conference in Miami Beach, FL...
Digital Transformation: The Importance of Service Information
Report & Analysis
The ultimate goal of digital transformation, whether for the service enterprise or beyond, is to create value for customers. This goal is achieved through the aid of information that is generated usin...
The Connection of Employee Engagement and Experience
Overview of the value of employee engagement and its connection to employee experience and Customer Experience. Includes definitions, and business benefits...


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