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2018 SMARTER SERVICES™ POST-SYMPOSIUM WEBCAST
TUESDAY, OCTOBER 9TH @ 1:00PM EST
BROUGHT TO YOU BY

Who We Are

A Community & Information Platform where Global Service Executives Sharpen Strategy with the Aid of:


Research & Data

Benchmark your organization against service leaders

Community

Validate your service and customer support strategy through experiential learning

Analysis & Insight

Seek guidance on the latest trends impacting service and customer support strategies

Research Tracks

Service Council's Persona-Driven Research Coverage Provides an Opportunity for Service and Customer Support Executives and their Functional Leadership Teams to Benefit from Benchmark and Initiative-Centric Research Projects.


Customer Experience
Field Service
Workforce & Talent
Service Parts Management
Data & Analytics
Leadership & Strategy
Sales & Marketing
Technology for Operators
Technology for Innovation

Our Research


2018 Employee Engagement
Survey
Participants in this survey will receive complimentary access to the results. The intent of this research is to understand the degree of employee engagement in respondent companies , uncover key driv...
Guest Blog: Ron Kaufman (Best-selling Author & Founder of UP! Your Service) Shares 7 Top Trends from the 2018 Smarter Services™ Symposium
Blog
Guest blogger Ron Kaufman shares some of 10 of the top trends we take away from the 2018 Smarter Services™ Symposium, what he calls a "positive and powerful" annual event...
2018 Smarter Services™ Post-Symposium Webcast
Webcast
Join Service Council for the 2018 Smarter Services™ Post-Symposium Webcast, brought to you by the Symposium's Infinity Sponsors: PTC, Salesforce, ...
Is Change a Core Competency in Your Organization?
Blog
There are two common causes of less-than-successful change that occur in the majority of change initiatives we have observed or been involved in...
Digital Transformation: The Importance of Service Information
Report & Analysis
The ultimate goal of digital transformation, whether for the service enterprise or beyond, is to create value for customers. This goal is achieved through the aid of information that is generated usin...

 



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