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A Community & Information Platform where Global Service Executives Sharpen Strategy with the Aid of:


Research & Data

Benchmark your organization against service leaders

Community

Validate your service and customer support strategy through experiential learning

Analysis & Insight

Seek guidance on the latest trends impacting service and customer support strategies

Research Tracks

Service Council's Persona-Driven Research Coverage Provides an Opportunity for Service and Customer Support Executives and their Functional Leadership Teams to Benefit from Benchmark and Initiative-Centric Research Projects.


Customer Experience
Field Service
Workforce & Talent
Service Parts Management
Data & Analytics
Leadership & Strategy
Sales & Marketing
Technology for Operators
Technology for Innovation

Our Research


2019 Smarter Services Symposium Preview
Webcast
Register to attend an exciting preview of of our upcoming Symposium...
2019 Smarter Services Symposium
Symposium
The Smarter Services™ Executive Symposium is the industry's premier event for leaders in service, support, and customer experience for the purpose of learning, networking, and progressing ...
Podcast: Thomas Hollmann - “The Science of Service”
Blog
Service Council's Chris Gera is joined by Arizona State University professor Thomas Hollmann, Executive Director of the Center for Services Leadership...
HIT NEW LEVELS OF CUSTOMER SATISFACTION WITH SECURE, REAL-TIME COMMUNICATION
Webcast
Your field service technicians are the face, and the hands, of your company. When a customer has an issue, it's your field team that is tasked with getting the job done literally ASAP. To become...
5 Opportunities Every Field Service Leader Should Seize in 2019
Blog
5 Opportunities for Service Leaders emerging from the 2019 Service Leader Trends survey...

 



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