John Carroll is an entrepreneurial, marketing and business development executive with a consistent record of growing revenue, market share and business valuation.
He founded Service Council™ in 2009 with a vision to create a platform for innovation sharing, shaping and sharpening; where uncommon service-centric businesses can emulate the strategies deployed by Global Service Leaders. Under Carroll's direction, Service Council has grown from a groundbreaking idea to a community that features greater than 150,000 service executives worldwide across 6 continents, with representation in greater than 30 countries.
Prior to Service Council, he served as Vice President of Marketing at Single Source Systems, Inc., a leading provider of service management software. Here he helped grow market share and revenues leading to its eventual acquisition by Infor Global Solutions. Before Single Source Systems, Inc., he was a key member of the management team and was responsible for the successful turnaround and return to profitability of Boston-based IT Analyst firm Aberdeen Group which led to its eventual acquisition by Harte-Hanks, Inc. - HHS (NYSE). During this time, he was responsible for the co-founding and establishment of the Service Chain Management and Customer Management research practices, as well as, the Chief Service Officer Summit Series.
John is a frequent author and speaker on the topic of service management and is well-known for his passion for a Smarter Services™ culture.
Chris Gera is the Executive Vice President & General Manager for Service Council™. In his role, Chris is defining and executing the Service Council's Research & Insights™ product portfolio.
As the Senior Analyst on Service, Chris is directly connected to Senior Service Leaders and Solution Providers to drive our Smarter Services™ agenda. This provides service executives and organizations the ability to benchmark their operations and also provide guided insight to target how to improve their service organization performance and deliver the full potential of their change management initiatives.
Chris also leads new member acquisition, member engagement, community expansion, as well as the development of our annual Symposium. Chris also plays a key role in building out Service Council's community platform focused on becoming the single source of information and networking for service and customer support executives globally.
Prior to his role at Service Council, Chris held Service Leadership positions at Vivint SmartHome, where he managed 1,200+ Field Professionals supporting 1,000,000+ customers across North America. While at Nielsen, he led Global Strategic Field Initiatives, specifically Digitization and Technology & Process Improvement Implementations of a $1B Profit & Loss (P&L) Service Business supporting greater than 15,000 field professionals in over 100 countries around the globe.
Chris holds a Bachelor's Degree from Ohio University in Market Research and is a frequent Speaker at major Industry Conferences and Leadership events across the field service, service and customer experience sector.
Greg Gibbs is the Vice President of Global Customer Transformation for Service Council™. In his role, Greg is responsible for member & solution partner acquisition, engagement and community expansion. His responsibilities focus on the delivery of Service Council's Insights™ solutions to improve service organization performance and change management initiatives.
Prior to his role at Service Council, Greg held Operational Excellence Leadership positions at Sun Microsystems, Network Appliance (NetApp) and most recently Siemens Healthineers (Medical).
Greg is a certified Master Black Belt in Lean Six Sigma, a Master Facilitator and holds a Bachelor's Degree from University of Illinois at Urbana-Champaign and is a frequent Speaker/Moderator at major Industry Conferences and in Insights engagements across the field service, service and customer experience sector.