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Podcast: Thomas Hollmann - “The Science of Service”

by Chris Gera, Managing Director, EVP of Research & Insights, Service Council

Welcome to the Service Council's Smarter Services Podcast where Chris Gera and his guests will share real world lessons and experiences designed to help you build a successful service strategy, delight your customers, and make a greater impact for your business. Our goal is that you'll learn it, use it, and share it. In this episode Service Council's Chris Gera is joined by Arizona State University professor Thomas Hollmann, Executive Director of the Center for Services Leadership (CSL) in the W. P. Carey School of Business, for a discussion on the science of service...Click Here to Listen

Filed under:  Customer experience managementCustomer serviceGlobal service strategyService leadershipService strategyStrategy implementation 

Chris Gera
Managing Director, EVP of Research & Insights,  Service Council

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