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Podcast: Shep Hyken...Prepare to be Amazed...differentiating your Service Experience!

by Chris Gera, Managing Director, EVP of Research & Insights, Service Council

Today's conversation is with Shep Hyken, a world renown customer service expert, speaker and author. Shep specializes in customer service, loyalty, engagement and customer experience. We are speaking with Shep Hyken about creating an AMAZING CUSTOMER SERVICE EXPERIENCE...customers no longer compare you to your competitor. They compare you to the best service they've ever had...from anyone! Enjoy the conversation and be prepared to learn how you can improve your service delivery experience for your customers.

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Filed under:  Customer effortCustomer experienceCustomer experience managementCustomer feedback managementCustomer loyaltyCustomer serviceEmployee engagementGlobal service strategyNet promoter scoreService cultureService innovationService strategyVoice of the customer 

Chris Gera
Managing Director, EVP of Research & Insights,  Service Council

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