In less than one week, the 2018 Smarter Services Symposium will be happening. Our theme for this year's Symposium is "Service is Humanity." This theme is not some marketing tactic, but truly embodies what the New Service Council is all about. Based upon the extensive research we have conducted through the years, as well as marketplace trends in process today, the importance placed on the human side of service is not to be overlooked nor its value be underestimated.
As automation and artificial intelligence permeate every part of the service delivery process, technology can override the focus on the human experience side of delivery to customers—a service differentiation through personal connections. Although critical to success in the service world of today, technology is only one side to the overall service differentiation equation. That other side is the service experience, the human touch element, which will at some point become a "Moment of Truth" in your customer’s experience with your product or service.
A community & information platform where global service executives sharpen strategy through:
We embrace the theme of "Service is Humanity," which highlights the value of holistic service to people, delivered with an optimal balance of people, process, technology and data. With service powered by the principle of the human touch, the customer experiences a consistent and enjoyable experience across every phase of the customer journey.
We exist to help our Members find the optimal balance linking service profitability, innovation & delighted customers. We do this by:
We hope you are planning to attend the 2018 Smarter Services Symposium! It will be attended by over 200 Service Industry executives and will include main stage speakers, the best-selling authors, Ron Kaufman ("Uplifting Service") and Joseph Pine, ("Experience Economy"). See you there!
The Service Council Team
For more information on Service Council strategy and services, contact Greg Gibbs at firstname.lastname@example.org.
Have you registered for our upcoming Smarter Services™ Symposium? Register Now!