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Smarter Services™ Webcast

Research Findings: 2018 Employee Engagement
November 14, 2018 at 12:00 PM (EST)
Duration: Approximately 60 minutes
Low employee engagement is costly to U.S. businesses—estimated at over $500 billion per year in lost productivity and revenues. According to a 2017 Gallup survey, up to 70% of U.S. workers are not engaged, which leads to higher costs and unsatisfactory customer experiences. To better understand the level engagement in the service community, Service Council administered an Employee Engagement survey this Fall. Over 200 respondents from a variety of industries and at all levels in organizations participated. The results to date are revealing and bring greater awareness to the need to focus on engagement at all levels within an organization. Join us for this informative and engaging webcast!


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Filed under:  Cost of service operationsCultureEmployee engagementEmployee retentionEmployee satisfactionField service performance managementField service workforce managementService leadershipSuccession planningTalent developmentTalent managementWorkforce management 




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