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Smarter Services™ Webcast

Research Findings: 2019 Service Leader's Agenda
December 19, 2018 at 12:00 PM (EST)
Duration: Approximately 60 minutes
During this webcast, John Carroll (CEO) and Chris Gera (EVP & GM, Insights) will share the latest findings from the 2019 Service Leader's Agenda research initiative. This research effort aimed to identify the key pressures facing Service Leaders, the key drivers of success and the areas of investment and transformation in 2019. Join us for this informative and engaging webcast!


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Filed under:  Artificial intelligenceAugmented realityContinuous improvementCost of service operationsCultureCustomer experienceDigital transformationEmerging technologyEmployee engagementGlobal service strategyInternet of ThingsKnowledge managementMachine learningPartner managementPerformance metricsService business metricsService cultureService growthService innovationService profitabilityService revenueService strategyService transformation 




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