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Smarter Services™ Webcast

HIT NEW LEVELS OF CUSTOMER SATISFACTION WITH SECURE, REAL-TIME COMMUNICATION
April 18, 2019 at 10:00 AM (EST)
Duration: Approximately 60 minutes
Your field service technicians are the face, and the hands, of your company. When a customer has an issue, it's your field team that is tasked with getting the job done literally ASAP. To become valuable problem solvers and exceed customer expectations, technicians need access to expert knowledge and important information from across the organization. And they need it on the go and in real-time. However, according to data from the Service Council 46% of organizations say the most pressing challenge they are facing in their quest to improve service is their inability to integrate data across multiple areas within their company. In this webinar Service Council Analyst Chris Gera and Sean Jordan from BioTek Instruments will discuss the overall trends in connecting field technicians with the data they need and specifically Sean will detail how they increased their customer satisfaction score to over 98% with Zinc secure, real-time communication from ServiceMax.


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Filed under:  Application integrationBusiness insightBusiness intelligenceContact centerContinuous improvementCost of service operationsCustomer effortCustomer experienceCustomer experience managementCustomer feedback managementCustomer loyaltyCustomer managementCustomer segmentationCustomer serviceCustomer supportDigital transformationEmerging technologyEmployee engagementField service deliveryField service metricsField service mobilityField service performance managementField service planningField service schedulingField service technologyField service workforce managementGlobal service strategyInternet of ThingsITKnowledge managementMobileNet promoter scoreNew servicesOperational technologyService automationService cultureService growthService innovationService ITService leadershipService organizationService profitabilityService revenueService strategyService transformationStrategy implementation 




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