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Why Join?


Access

Access unlimited Research, Case Studies, KPIs, Webcasts, and Podcasts

Connect

Learn from and engage with service leaders for strategy refinement

Validate

Seek guidance on the latest trends impacting service and customer support strategies

Support

Extend support to your peers seeking guidance

Service Connect™ Membership


 
Benefits Individual Corporate
Service Connect™ Readership Library Access
(unlimited content access and the ability to cite and quote research)
1 5
Smarter Services™ Executive Symposium Attendance Pass 1 5
 

Service Council™ Insights™

Service Connect™ Access Members are also able to engage with Service Council™ in add-on services including peer:peer introductions, analyst inquiries, speaking engagements, workshops, customer feedback programs and custom benchmark and research programs:

 
Program Overview Member Price
Speaking Engagement (US) Service Council™ Analyst to speak and present (up to 1 hour) at a U.S.-based event
Speaking Engagement (INTL) Service Council™ Analyst to speak and present (up to 1 hour) at an event outside the U.S.
Analyst Inquiry & Advisory Service Council™ Analyst to coordinate monthly virtual 1-hour webcasts to preview latest trends and provide business strategy advisory
Peer Inquiry Service Council™ Analyst to coordinate monthly virtual 1:1 with company or industry target to engage in benchmarking discussion
Peer Focus Group (VIRTUAL) Service Council™ to host, moderate, manage audience acquisition (up to 10) and summary report of a virtually conducted peer workshop
Technology Index Workshop On-site Technology Assessment, Peer Workshop and summary report
Service Index Workshop Service Council™ to visit client and conduct a Service Index Workshop - assessing an important business workflow
Custom Research & Benchmarking Service Council™ to conduct a custom research initiative including survey development, analysis, and summary report
 


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