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Chris Gera

Executive Vice President & General Manager, Service Council

Chris Gera is the Executive Vice President & General Manager for Service Council™. In his role, Chris is responsible for new member acquisition, member engagement, community expansion, as well as the development and expansion of Service Council's Insights™ portfolio of services. These services provide service executives and organizations the ability to benchmark their operations and also provide guided insight to improve service organization performance and change management initiatives. Chris also plays a key role in building out Service Council's community platform focused on becoming the single source of information and networking for service and customer support executives globally. Prior to his role at Service Council, Chris held Service Leadership positions at Vivint SmartHome, where he managed 1,000+ Field Professionals supporting 1,000,000+ Customers across the US & North America, as well as, Nielsen, where he led Global Strategic Field Initiatives, specifically Digitization and Technology & Process Improvement Implementations of a $1B Profit & Loss (P&L) Service Business supporting greater than 15,000 field professionals in over 100 countries around the globe. Chris holds a Bachelors Degree from Ohio University and is a frequent Speaker at major Industry Conferences across the field service, service and customer experience sector.

    




 

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