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Vice President of Global Customer Transformation, Service Council
Greg Gibbs is the Vice President of Global Customer Transformation for Service Council™. In his role, Greg is responsible for member & solution partner acquisition, engagement and community expansion. His responsibilities also include management of Service Council's Smarter Services™ research agenda, as well as, the delivery of Service Council's Insights™ portfolio of services providing guided insight to improve service organization performance and change management initiatives.
Prior to his role at Service Council, Greg held Operational Excellence Leadership positions at Sun Microsystems, Network Appliance (NetApp) and most recently Siemens Healthineers (Medical). Greg is a certified Master Black Belt in Lean Six Sigma, a Master Facilitator and holds a Bachelor's Degree from University of Illinois at Urbana-Champaign and is a frequent Speaker/Moderator at major Industry Conferences and in Insights engagements across the field service, service and customer experience sector.