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Report & Analysis

Digital Transformation: The Importance of Service Information
Published: June 5, 2018
by Sumair Dutta
The ultimate goal of digital transformation, whether for the service enterprise or beyond, is to create value for customers. This goal is achieved through the aid of information that is generated using digital technologies.

Key Takeaways:

Of participating field service leaders:
  1. 100% agree that being a digital business is important for the success of their organizations
  2. 53% believe that they have a clear transformation strategy in place
  3. 52% see the improvement of customer value as the primary outcome of their digital transformations


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Filed under:  AnalyticsApplication integrationAugmented realityCustomer experienceCustomer supportDigital transformationEmerging technologyField service technologyMobileService transformationVirtual assistants 

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