Report & Analysis
Digital Transformation: The Importance of Service Information
The ultimate goal of digital transformation, whether for the service enterprise or beyond, is to create value for customers. This goal is achieved through the aid of information that is generated using digital technologies.
Of participating field service leaders:
- 100% agree that being a digital business is important for the success of their organizations
- 53% believe that they have a clear transformation strategy in place
- 52% see the improvement of customer value as the primary outcome of their digital transformations
Field service technology
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