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Research Insight

A Sustainable Field Service Workforce
Successfully Navigating The Retirement Crisis
Published: April 27, 2017
by Sumair Dutta
Nearly 70% of organizations polled by The Service Council are concerned about the aging of their field service workforce. As field service workers walk out of the door, will their knowledge and relationships follow? Organizations are making active investments to ensure that they are developing a sustainable service workforce. In this guide, TSC provides an action plan for organizations.


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Filed under:  Augmented realityCustomer serviceCustomer supportEmployee engagementEmployee retentionEmployee satisfactionField service mobilityField service outsourcingField service workforce managementHiringIncentives and compensationInternet of ThingsKnowledge managementMobilePartner managementPerformance reviewService cultureService leadershipSuccession planningTalent developmentTalent managementVirtual assistants 



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