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Report & Analysis
KPI & Data Chart
Smarter Services™ Webcast
All research items, listed in reverse chronological order, with 94 results.
Is Change a Core Competency in Your Organization?
8/3/2018 Blog Post
There are two common causes of less-than-successful change that occur in the majority of change initiatives we have observed or been involved in.
The Value of Employee Engagement
7/26/2018 Blog Post
Our experience with successful initiatives to improve employee engagement has been, among other things, greater collaboration, more employee-driven innovation in service proce...
Rapid Improvement to Achieve Quick Results and Keep Teams Motivated
7/19/2018 Blog Post
Greg Gibbs discusses the Rapid Improvement for Services approach.
Welcome to the Advisory Board Conrad Smits - Head of Global Services & Solutions Delivery, Executive Vice President Philips
6/27/2018 Blog Post
The Service Council™ is pleased to announce the appointment of Conrad Smits to its Advisory Board.
Digital Transformation: The Importance of Service Information
6/5/2018 Report & Analysis
The ultimate goal of digital transformation, whether for the service enterprise or beyond, is to create value for customers. This goal is achieved through the aid of informati...
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