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All research items, listed in reverse chronological order, with 97 results.

The Service Council is About Humanity in Service
9/11/2018  Blog Post
Overview of the Service Council Vision, Mission, Values, and Objectives

Small Wins to Achieve Your Strategy
8/27/2018  Blog Post
Overview of focusing on small wins to achieve lasting strategic success

Do You Really Understand Your Customer?
8/20/2018  Blog Post
A brief overview of the key success factors in establishing a truly customer-centric organization, grounded in the knowledge of the customer journey and supported by the right...

Is Change a Core Competency in Your Organization?
8/3/2018  Blog Post
There are two common causes of less-than-successful change that occur in the majority of change initiatives we have observed or been involved in.

The Value of Employee Engagement
7/26/2018  Blog Post
Our experience with successful initiatives to improve employee engagement has been, among other things, greater collaboration, more employee-driven innovation in service proce...






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