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All research items, listed in reverse chronological order, with 108 results.

SAP acquires Qualtrics Intl: Combining X & O Data for the Experience Economy
2/1/2019  Blog Post
SAP's acquisition of Qualtrics Intl will ignite Service Organizations Experience Economy Strategies

5 Opportunities Every Field Service Leader Should Seize in 2019
1/9/2019  Blog Post
5 Opportunities for Service Leaders emerging from the 2019 Service Leader Trends survey

Amazon's CEO Jeff Bezos: Are You Inventing/Re-Inventing For Your Customers?
11/13/2018  Blog Post


Employee Engagement in Field Service
11/13/2018  Research Insight
This research insight, stemming from a benchmark survey executed in Q4 of 2018 on Employee Engagement which polled nearly 200 Service Executives, examines the potential deepen...

Employee Engagement: The Impact of Key Drivers of Engagement
11/1/2018  Report & Analysis
According to a 2017 Gallup poll of global organizations, 87 percent of workers worldwide and 70 percent of employees in the United States are either not engaged or actively di...






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