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Report & Analysis
KPI & Data Chart
Smarter Services™ Webcast
All research items filed under "Big Data," listed in reverse chronological order, with 8 results.
SAP acquires Qualtrics Intl: Combining X & O Data for the Experience Economy
2/1/2019 Blog Post
SAP's acquisition of Qualtrics Intl will ignite Service Organizations Experience Economy Strategies
Digital Transformation for the Service Enterprise
12/18/2017 Smarter Services™ Webcast
The Service Council discusses the topic of Digital Transformation with service leaders from KONE and Millipore Sigma.
Looking for the Next Great Technology in Field Service, Let's Not Forget About Mobile
11/22/2017 Blog Post
Organizations often believe that they need real-time data collection to build predictive models or to feed machine learning systems. The problem is that real-time performance ...
Turn Parts into a Revenue Driver
7/25/2017 Research Insight
The service revenue opportunity in spare parts is immense and should not be ignored. As service leaders search for new streams of revenue to support growing C-suite pressure t...
The Service Leader's Priorities for 2017
7/20/2017 Research Insight
Service and support plays a central role in driving the customer experience. Now, more than ever, service leaders are taking a greater stake in understanding how their actions...
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