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Report & Analysis
KPI & Data Chart
Smarter Services™ Webcast
All research items filed under "Business insight," listed in reverse chronological order, with 3 results.
Highlights from the 2018 ClickConnect Conference
10/26/2018 Blog Post
Highlights and key takeaways from presentations and guest speakers at the ClickConnect conference in Miami Beach, FL.
Guest Blog: Ron Kaufman (Best-selling Author & Founder of UP! Your Service) Shares 7 Top Trends from the 2018 Smarter Services™ Symposium
9/25/2018 Blog Post
Guest blogger Ron Kaufman shares some of 10 of the top trends we take away from the 2018 Smarter Services™ Symposium, what he calls a "positive and powerful" annual ...
Do You Really Understand Your Customer?
8/20/2018 Blog Post
A brief overview of the key success factors in establishing a truly customer-centric organization, grounded in the knowledge of the customer journey and supported by the right...
Research Findings: 2019 Service Leader's Agenda
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