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Report & Analysis
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Smarter Services™ Webcast
All research items filed under "Business intelligence," listed in reverse chronological order, with 3 results.
SAP acquires Qualtrics Intl: Combining X & O Data for the Experience Economy
2/1/2019 Blog Post
SAP's acquisition of Qualtrics Intl will ignite Service Organizations Experience Economy Strategies
Guest Blog: Ron Kaufman (Best-selling Author & Founder of UP! Your Service) Shares 7 Top Trends from the 2018 Smarter Services™ Symposium
9/25/2018 Blog Post
Guest blogger Ron Kaufman shares some of 10 of the top trends we take away from the 2018 Smarter Services™ Symposium, what he calls a "positive and powerful" annual ...
Do You Really Understand Your Customer?
8/20/2018 Blog Post
A brief overview of the key success factors in establishing a truly customer-centric organization, grounded in the knowledge of the customer journey and supported by the right...
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