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Report & Analysis
KPI & Data Chart
Smarter Services™ Webcast
All research items filed under "Cost of service operations," listed in reverse chronological order, with 8 results.
Members of Service Council discuss their ideas, experiences, best practices, and future plans with customer self-service portals in their organizations.
ADP Gets Agile: Acquires WorkMarket
2/5/2018 Blog Post
The Service Council comments on the recent ADP acquisition of WorkMarket and positions it within the context of current workforce trends.
Service Excellence when Working with Dealers
Members of Service Council discuss their ideas, experiences, and best practices in working with dealers to improve service delivery.
Summary Findings Call: 3D Printing for Service Parts Management
1/5/2018 Smarter Services™ Webcast
The Service Council shares early findings from research conducted on the Business Case for 3D Printing in Service Parts Management.
Looking to Boost Your CSat Scores? Consider Elevating Field Service
12/19/2017 Blog Post
There's something to be said about first-time fix. 100% first-time fix can be quite expensive yet it is an incredibly important metric in measuring field service performance.
Research Findings: 2019 Service Leader's Agenda
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Smarter Services™ Symposium
Smarter Services™ Symposium 2018
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