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All research items filed under "Cost of service operations," listed in reverse chronological order, with 8 results.  Clear Search

Self-Service Portals
3/21/2018  IdeaShare™
Members of Service Council discuss their ideas, experiences, best practices, and future plans with customer self-service portals in their organizations.

ADP Gets Agile: Acquires WorkMarket
2/5/2018  Blog Post
The Service Council comments on the recent ADP acquisition of WorkMarket and positions it within the context of current workforce trends.

Service Excellence when Working with Dealers
1/30/2018  IdeaShare™
Members of Service Council discuss their ideas, experiences, and best practices in working with dealers to improve service delivery.

Summary Findings Call: 3D Printing for Service Parts Management
1/5/2018  Smarter Services™ Webcast
The Service Council shares early findings from research conducted on the Business Case for 3D Printing in Service Parts Management.

Looking to Boost Your CSat Scores? Consider Elevating Field Service
12/19/2017  Blog Post
There's something to be said about first-time fix. 100% first-time fix can be quite expensive yet it is an incredibly important metric in measuring field service performance.

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