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Report & Analysis
KPI & Data Chart
Smarter Services™ Webcast
All research items filed under "Customer effort," listed in reverse chronological order, with 8 results.
Podcast: Shep Hyken...Prepare to be Amazed...differentiating your Service Experience!
6/3/2019 Blog Post
Speaking with Shep Hyken about creating an AMAZING CUSTOMER SERVICE EXPERIENCE...customers no longer compare you to your competitor. They compare you to the best service they'...
The Voice of the Field Service Engineer - Day 5
4/13/2018 Blog Post
This series of blog posts presents a discussion of results from our recent research into the experiences and opinions of field service engineers and technicians.
Meeting Expressed and Unexpressed Needs: The Customer Support Leader's Agenda 2018
3/26/2018 Report & Analysis
Over the last two to three years, we have seen a significant investment from customer support leaders in Voice of the Customer programs. These leaders are now faced with the t...
Members of Service Council discuss their ideas, experiences, best practices, and future plans with customer self-service portals in their organizations.
Summary Findings Call: Digital Transformation for the Service Enterprise
1/23/2018 Smarter Services™ Webcast
The Service Council shares results from its project on digital transformation for the service enterprise.
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Smarter Services™ Symposium
Smarter Services™ Symposium 2018
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