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All research items filed under "Customer experience," listed in reverse chronological order, with 43 results.  Clear Search

Amazon's CEO Jeff Bezos: Are You Inventing/Re-Inventing For Your Customers?
11/13/2018  Blog Post


Employee Engagement in Field Service
11/13/2018  Research Insight
This research insight, stemming from a benchmark survey executed in Q4 of 2018 on Employee Engagement which polled nearly 200 Service Executives, examines the potential deepen...

Highlights from the 2018 ClickConnect Conference
10/26/2018  Blog Post
Highlights and key takeaways from presentations and guest speakers at the ClickConnect conference in Miami Beach, FL.

The Connection of Employee Engagement and Experience
10/19/2018  Blog Post
Overview of the value of employee engagement and its connection to employee experience and Customer Experience. Includes definitions, and business benefits

2018 Smarter Services™ Symposium Recap (Part 3 of 3)
10/1/2018  Blog Post
Service Council's Chris Gera positions this year's Symposium experiences as validating the theme, "Service is Humanity," and the service community's need for Service...







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