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Report & Analysis
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Smarter Services™ Webcast
All research items filed under "Customer experience," listed in reverse chronological order, with 45 results.
SAP acquires Qualtrics Intl: Combining X & O Data for the Experience Economy
2/1/2019 Blog Post
SAP's acquisition of Qualtrics Intl will ignite Service Organizations Experience Economy Strategies
5 Opportunities Every Field Service Leader Should Seize in 2019
1/9/2019 Blog Post
5 Opportunities for Service Leaders emerging from the 2019 Service Leader Trends survey
Amazon's CEO Jeff Bezos: Are You Inventing/Re-Inventing For Your Customers?
11/13/2018 Blog Post
Employee Engagement in Field Service
11/13/2018 Research Insight
This research insight, stemming from a benchmark survey executed in Q4 of 2018 on Employee Engagement which polled nearly 200 Service Executives, examines the potential deepen...
Highlights from the 2018 ClickConnect Conference
10/26/2018 Blog Post
Highlights and key takeaways from presentations and guest speakers at the ClickConnect conference in Miami Beach, FL.
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