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Report & Analysis
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Smarter Services™ Webcast
All research items filed under "Customer experience management," listed in reverse chronological order, with 32 results.
SAP acquires Qualtrics Intl: Combining X & O Data for the Experience Economy
2/1/2019 Blog Post
SAP's acquisition of Qualtrics Intl will ignite Service Organizations Experience Economy Strategies
5 Opportunities Every Field Service Leader Should Seize in 2019
1/9/2019 Blog Post
5 Opportunities for Service Leaders emerging from the 2019 Service Leader Trends survey
Amazon's CEO Jeff Bezos: Are You Inventing/Re-Inventing For Your Customers?
11/13/2018 Blog Post
The Connection of Employee Engagement and Experience
10/19/2018 Blog Post
Overview of the value of employee engagement and its connection to employee experience and Customer Experience. Includes definitions, and business benefits
2018 Smarter Services™ Symposium Recap (Part 2 of 3)
9/27/2018 Blog Post
Building on John Carroll's summary, Greg Gibbs offers his perspective on this year's Symposium, the state of service today, and where it's headed.
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