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Report & Analysis
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All research items filed under "Customer experience management," listed in reverse chronological order, with 30 results.
Amazon's CEO Jeff Bezos: Are You Inventing/Re-Inventing For Your Customers?
11/13/2018 Blog Post
The Connection of Employee Engagement and Experience
10/19/2018 Blog Post
Overview of the value of employee engagement and its connection to employee experience and Customer Experience. Includes definitions, and business benefits
2018 Smarter Services™ Symposium Recap (Part 2 of 3)
9/27/2018 Blog Post
Building on John Carroll's summary, Greg Gibbs offers his perspective on this year's Symposium, the state of service today, and where it's headed.
Do You Really Understand Your Customer?
8/20/2018 Blog Post
A brief overview of the key success factors in establishing a truly customer-centric organization, grounded in the knowledge of the customer journey and supported by the right...
A Service-Focused Vision: IFS World Conference 2018 Recap
5/14/2018 Blog Post
IFS hosted its World Conference in Atlanta last week, and The Service Council was invited to cover the event as an Influencer in the Service Management space.
Research Findings: 2019 Service Leader's Agenda
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