All research items filed under "Customer feedback management," listed in reverse chronological order, with 10 results.  Clear Search
Highlights from the 2018 ClickConnect Conference10/26/2018 Blog Post
Highlights and key takeaways from presentations and guest speakers at the ClickConnect conference in Miami Beach, FL.
Do You Really Understand Your Customer?8/20/2018 Blog Post
A brief overview of the key success factors in establishing a truly customer-centric organization, grounded in the knowledge of the customer journey and supported by the right...
Proactive. Predictive. What's the Difference?5/9/2018 Blog Post
Predictive service is one element of a more proactive customer management strategy. We believe that a proactive support strategy encompasses five different elements.
Meeting Expressed and Unexpressed Needs: The Customer Support Leader's Agenda 20183/26/2018 Report & Analysis
Over the last two to three years, we have seen a significant investment from customer support leaders in Voice of the Customer programs. These leaders are now faced with the t...
Self-Service Portals3/21/2018 IdeaShare™
Members of Service Council discuss their ideas, experiences, best practices, and future plans with customer self-service portals in their organizations.