All research items filed under "Customer loyalty," listed in reverse chronological order, with 7 results.  Clear Search

Highlights from the 2018 ClickConnect Conference
10/26/2018  Blog Post
Highlights and key takeaways from presentations and guest speakers at the ClickConnect conference in Miami Beach, FL.

Meeting Expressed and Unexpressed Needs: The Customer Support Leader's Agenda 2018
3/26/2018  Report & Analysis
Over the last two to three years, we have seen a significant investment from customer support leaders in Voice of the Customer programs. These leaders are now faced with the t...

Summary Findings Call: Customer Support and Experience Trends 2018
1/23/2018  Smarter Services™ Webcast
The Service Council shares results from its 2018 survey of leaders in customer support and customer experience.

Customer Effort, NPS, CSAT, What Makes Sense?
8/11/2017  Smarter Services™ Webcast
The Service Council speaks to Vicky Stennes from Steris-IMS to learn more about the various methodologies in play to measure customer satisfaction and loyalty.

Innovations in Customer Care and Customer Experience
2/1/2017  IdeaShare™
Members of Service Council discuss their ideas on the topic of Customer Experience.