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Report & Analysis
KPI & Data Chart
Smarter Services™ Webcast
All research items filed under "Customer loyalty," listed in reverse chronological order, with 7 results.
Highlights from the 2018 ClickConnect Conference
10/26/2018 Blog Post
Highlights and key takeaways from presentations and guest speakers at the ClickConnect conference in Miami Beach, FL.
Meeting Expressed and Unexpressed Needs: The Customer Support Leader's Agenda 2018
3/26/2018 Report & Analysis
Over the last two to three years, we have seen a significant investment from customer support leaders in Voice of the Customer programs. These leaders are now faced with the t...
Summary Findings Call: Customer Support and Experience Trends 2018
1/23/2018 Smarter Services™ Webcast
The Service Council shares results from its 2018 survey of leaders in customer support and customer experience.
Customer Effort, NPS, CSAT, What Makes Sense?
8/11/2017 Smarter Services™ Webcast
The Service Council speaks to Vicky Stennes from Steris-IMS to learn more about the various methodologies in play to measure customer satisfaction and loyalty.
Innovations in Customer Care and Customer Experience
Members of Service Council discuss their ideas on the topic of Customer Experience.
Research Findings: 2019 Service Leader's Agenda
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Smarter Services™ Symposium
Smarter Services™ Symposium 2018
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