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Report & Analysis
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Smarter Services™ Webcast
All research items filed under "Customer management," listed in reverse chronological order, with 13 results.
PTC & IFS Global Re-seller Partnership
2/25/2019 Blog Post
Our take on the recently announced global re-seller partnership agreement between IFS & PTC
SAP acquires Qualtrics Intl: Combining X & O Data for the Experience Economy
2/1/2019 Blog Post
SAP's acquisition of Qualtrics Intl will ignite Service Organizations Experience Economy Strategies
Highlights from the 2018 ClickConnect Conference
10/26/2018 Blog Post
Highlights and key takeaways from presentations and guest speakers at the ClickConnect conference in Miami Beach, FL.
Proactive. Predictive. What's the Difference?
5/9/2018 Blog Post
Predictive service is one element of a more proactive customer management strategy. We believe that a proactive support strategy encompasses five different elements.
Meeting Expressed and Unexpressed Needs: The Customer Support Leader's Agenda 2018
3/26/2018 Report & Analysis
Over the last two to three years, we have seen a significant investment from customer support leaders in Voice of the Customer programs. These leaders are now faced with the t...
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