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All research items filed under "Customer management," listed in reverse chronological order, with 11 results.  Clear Search

Highlights from the 2018 ClickConnect Conference
10/26/2018  Blog Post
Highlights and key takeaways from presentations and guest speakers at the ClickConnect conference in Miami Beach, FL.

Proactive. Predictive. What's the Difference?
5/9/2018  Blog Post
Predictive service is one element of a more proactive customer management strategy. We believe that a proactive support strategy encompasses five different elements.

Meeting Expressed and Unexpressed Needs: The Customer Support Leader's Agenda 2018
3/26/2018  Report & Analysis
Over the last two to three years, we have seen a significant investment from customer support leaders in Voice of the Customer programs. These leaders are now faced with the t...

Self-Service Portals
3/21/2018  IdeaShare™
Members of Service Council discuss their ideas, experiences, best practices, and future plans with customer self-service portals in their organizations.

Summary Findings Call: Customer Support and Experience Trends 2018
1/23/2018  Smarter Services™ Webcast
The Service Council shares results from its 2018 survey of leaders in customer support and customer experience.







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