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Report & Analysis
KPI & Data Chart
Smarter Services™ Webcast
All research items filed under "Customer management," listed in reverse chronological order, with 11 results.
Highlights from the 2018 ClickConnect Conference
10/26/2018 Blog Post
Highlights and key takeaways from presentations and guest speakers at the ClickConnect conference in Miami Beach, FL.
Proactive. Predictive. What's the Difference?
5/9/2018 Blog Post
Predictive service is one element of a more proactive customer management strategy. We believe that a proactive support strategy encompasses five different elements.
Meeting Expressed and Unexpressed Needs: The Customer Support Leader's Agenda 2018
3/26/2018 Report & Analysis
Over the last two to three years, we have seen a significant investment from customer support leaders in Voice of the Customer programs. These leaders are now faced with the t...
Members of Service Council discuss their ideas, experiences, best practices, and future plans with customer self-service portals in their organizations.
Summary Findings Call: Customer Support and Experience Trends 2018
1/23/2018 Smarter Services™ Webcast
The Service Council shares results from its 2018 survey of leaders in customer support and customer experience.
Research Findings: 2019 Service Leader's Agenda
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Smarter Services™ Symposium 2018
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