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Report & Analysis
KPI & Data Chart
Smarter Services™ Webcast
All research items filed under "Customer service," listed in reverse chronological order, with 39 results.
PTC & IFS Global Re-seller Partnership
2/25/2019 Blog Post
Our take on the recently announced global re-seller partnership agreement between IFS & PTC
Highlights from the 2018 ClickConnect Conference
10/26/2018 Blog Post
Highlights and key takeaways from presentations and guest speakers at the ClickConnect conference in Miami Beach, FL.
The Connection of Employee Engagement and Experience
10/19/2018 Blog Post
Overview of the value of employee engagement and its connection to employee experience and Customer Experience. Includes definitions, and business benefits
2018 Smarter Services™ Symposium Recap (Part 3 of 3)
10/1/2018 Blog Post
Service Council's Chris Gera positions this year's Symposium experiences as validating the theme, "Service is Humanity," and the service community's need for Service...
2018 Smarter Services™ Symposium Recap (Part 2 of 3)
9/27/2018 Blog Post
Building on John Carroll's summary, Greg Gibbs offers his perspective on this year's Symposium, the state of service today, and where it's headed.
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