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Report & Analysis
KPI & Data Chart
Smarter Services™ Webcast
All research items filed under "Customer support," listed in reverse chronological order, with 36 results.
The Connection of Employee Engagement and Experience
10/19/2018 Blog Post
Overview of the value of employee engagement and its connection to employee experience and Customer Experience. Includes definitions, and business benefits
2018 Smarter Services™ Symposium Recap (Part 3 of 3)
10/1/2018 Blog Post
Service Council's Chris Gera positions this year's Symposium experiences as validating the theme, "Service is Humanity," and the service community's need for Service...
Digital Transformation: The Importance of Service Information
6/5/2018 Report & Analysis
The ultimate goal of digital transformation, whether for the service enterprise or beyond, is to create value for customers. This goal is achieved through the aid of informati...
A Service-Focused Vision: IFS World Conference 2018 Recap
5/14/2018 Blog Post
IFS hosted its World Conference in Atlanta last week, and The Service Council was invited to cover the event as an Influencer in the Service Management space.
Meeting Expressed and Unexpressed Needs: The Customer Support Leader's Agenda 2018
3/26/2018 Report & Analysis
Over the last two to three years, we have seen a significant investment from customer support leaders in Voice of the Customer programs. These leaders are now faced with the t...
Research Findings: 2019 Service Leader's Agenda
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