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Report & Analysis
KPI & Data Chart
Smarter Services™ Webcast
All research items filed under "Customer support," listed in reverse chronological order, with 37 results.
PTC & IFS Global Re-seller Partnership
2/25/2019 Blog Post
Our take on the recently announced global re-seller partnership agreement between IFS & PTC
The Connection of Employee Engagement and Experience
10/19/2018 Blog Post
Overview of the value of employee engagement and its connection to employee experience and Customer Experience. Includes definitions, and business benefits
2018 Smarter Services™ Symposium Recap (Part 3 of 3)
10/1/2018 Blog Post
Service Council's Chris Gera positions this year's Symposium experiences as validating the theme, "Service is Humanity," and the service community's need for Service...
Digital Transformation: The Importance of Service Information
6/5/2018 Report & Analysis
The ultimate goal of digital transformation, whether for the service enterprise or beyond, is to create value for customers. This goal is achieved through the aid of informati...
A Service-Focused Vision: IFS World Conference 2018 Recap
5/14/2018 Blog Post
IFS hosted its World Conference in Atlanta last week, and The Service Council was invited to cover the event as an Influencer in the Service Management space.
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