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Report & Analysis
KPI & Data Chart
Smarter Services™ Webcast
All research items filed under "Data analysis," listed in reverse chronological order, with 10 results.
Highlights from the 2018 ClickConnect Conference
10/26/2018 Blog Post
Highlights and key takeaways from presentations and guest speakers at the ClickConnect conference in Miami Beach, FL.
Do You Really Understand Your Customer?
8/20/2018 Blog Post
A brief overview of the key success factors in establishing a truly customer-centric organization, grounded in the knowledge of the customer journey and supported by the right...
Customer-Centricity at the Heart of Digital Transformation Initiatives
1/16/2018 Blog Post
We recently launched a research project on Digital Transformation to uncover the different definitions of the term and to assess where organizations are in their digital journ...
Digital Transformation for the Service Enterprise
12/18/2017 Smarter Services™ Webcast
The Service Council discusses the topic of Digital Transformation with service leaders from KONE and Millipore Sigma.
Looking for the Next Great Technology in Field Service, Let's Not Forget About Mobile
11/22/2017 Blog Post
Organizations often believe that they need real-time data collection to build predictive models or to feed machine learning systems. The problem is that real-time performance ...
Research Findings: 2019 Service Leader's Agenda
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