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Report & Analysis
KPI & Data Chart
Smarter Services™ Webcast
All research items filed under "Digital transformation," listed in reverse chronological order, with 19 results.
Highlights from the 2018 ClickConnect Conference
10/26/2018 Blog Post
Highlights and key takeaways from presentations and guest speakers at the ClickConnect conference in Miami Beach, FL.
2018 Smarter Services™ Symposium Recap (Part 3 of 3)
10/1/2018 Blog Post
Service Council's Chris Gera positions this year's Symposium experiences as validating the theme, "Service is Humanity," and the service community's need for Service...
2018 Smarter Services™ Symposium Recap (Part 1 of 3)
9/26/2018 Blog Post
Service Council™ CEO John Carroll summarizes his key takeaways from this year's Smarter Services Symposium and describes a vision for service as it continues to evolve.
Do You Really Understand Your Customer?
8/20/2018 Blog Post
A brief overview of the key success factors in establishing a truly customer-centric organization, grounded in the knowledge of the customer journey and supported by the right...
Digital Transformation: The Importance of Service Information
6/5/2018 Report & Analysis
The ultimate goal of digital transformation, whether for the service enterprise or beyond, is to create value for customers. This goal is achieved through the aid of informati...
Research Findings: 2019 Service Leader's Agenda
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