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Report & Analysis
KPI & Data Chart
Smarter Services™ Webcast
All research items filed under "Digital transformation," listed in reverse chronological order, with 19 results.
Highlights from the 2018 ClickConnect Conference
10/26/2018 Blog Post
Highlights and key takeaways from presentations and guest speakers at the ClickConnect conference in Miami Beach, FL.
2018 Smarter Services™ Symposium Recap (Part 3 of 3)
10/1/2018 Blog Post
Service Council's Chris Gera positions this year's Symposium experiences as validating the theme, "Service is Humanity," and the service community's need for Service...
2018 Smarter Services™ Symposium Recap (Part 1 of 3)
9/26/2018 Blog Post
Service Council™ CEO John Carroll summarizes his key takeaways from this year's Smarter Services Symposium and describes a vision for service as it continues to evolve.
Do You Really Understand Your Customer?
8/20/2018 Blog Post
A brief overview of the key success factors in establishing a truly customer-centric organization, grounded in the knowledge of the customer journey and supported by the right...
Digital Transformation: The Importance of Service Information
6/5/2018 Report & Analysis
The ultimate goal of digital transformation, whether for the service enterprise or beyond, is to create value for customers. This goal is achieved through the aid of informati...
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