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All research items filed under "Global service strategy," listed in reverse chronological order, with 19 results.  Clear Search

ServiceMax acquires Zinc
2/28/2019  Blog Post
We speak to Zinc CEO Stacey Epstein about the possibilities offered by combining messaging for field-service agents with field service management.

PTC & IFS Global Re-seller Partnership
2/25/2019  Blog Post
Our take on the recently announced global re-seller partnership agreement between IFS & PTC

SAP acquires Qualtrics Intl: Combining X & O Data for the Experience Economy
2/1/2019  Blog Post
SAP's acquisition of Qualtrics Intl will ignite Service Organizations Experience Economy Strategies

5 Opportunities Every Field Service Leader Should Seize in 2019
1/9/2019  Blog Post
5 Opportunities for Service Leaders emerging from the 2019 Service Leader Trends survey

2018 Smarter Services™ Symposium Recap (Part 2 of 3)
9/27/2018  Blog Post
Building on John Carroll's summary, Greg Gibbs offers his perspective on this year's Symposium, the state of service today, and where it's headed.






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