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All research items filed under "Global service strategy," listed in reverse chronological order, with 21 results.  Clear Search

Podcast: Shep Hyken...Prepare to be Amazed...differentiating your Service Experience!
6/3/2019  Blog Post
Speaking with Shep Hyken about creating an AMAZING CUSTOMER SERVICE EXPERIENCE...customers no longer compare you to your competitor. They compare you to the best service they'...

Podcast: Thomas Hollmann - “The Science of Service”
4/29/2019  Blog Post
Service Council's Chris Gera is joined by Arizona State University professor Thomas Hollmann, Executive Director of the Center for Services Leadership

ServiceMax acquires Zinc
2/28/2019  Blog Post
We speak to Zinc CEO Stacey Epstein about the possibilities offered by combining messaging for field-service agents with field service management.

PTC & IFS Global Re-seller Partnership
2/25/2019  Blog Post
Our take on the recently announced global re-seller partnership agreement between IFS & PTC

SAP acquires Qualtrics Intl: Combining X & O Data for the Experience Economy
2/1/2019  Blog Post
SAP's acquisition of Qualtrics Intl will ignite Service Organizations Experience Economy Strategies






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