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All research items filed under "IT strategy," listed in reverse chronological order, with 9 results.  Clear Search

5 Opportunities Every Field Service Leader Should Seize in 2019
1/9/2019  Blog Post
5 Opportunities for Service Leaders emerging from the 2019 Service Leader Trends survey

Do You Really Understand Your Customer?
8/20/2018  Blog Post
A brief overview of the key success factors in establishing a truly customer-centric organization, grounded in the knowledge of the customer journey and supported by the right...

Augmented Reality Update
4/24/2018  IdeaShare™
Members of Service Council discuss their ideas and experiences with Augmented Reality (AR) within their service organizations, as well as plans to employ AR in the future.

A Collaborative Approach to Solving Customer Problems: The Field Service Leader's Agenda for 2018
4/2/2018  Report & Analysis
In January 2018, Service Council polled field service and workforce management leaders regarding their plans and focus areas for 2018. Of participating field service leaders: ...

5 Headwinds Every Field Service Leader Should Prepare for in 2018
1/24/2018  Blog Post
This year has a lot in store for field service leaders. The successful leader will be the ones that can navigate or at least create a plan on how to deal with the headwinds th...






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