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Report & Analysis
KPI & Data Chart
Smarter Services™ Webcast
All research items filed under "IT strategy," listed in reverse chronological order, with 9 results.
5 Opportunities Every Field Service Leader Should Seize in 2019
1/9/2019 Blog Post
5 Opportunities for Service Leaders emerging from the 2019 Service Leader Trends survey
Do You Really Understand Your Customer?
8/20/2018 Blog Post
A brief overview of the key success factors in establishing a truly customer-centric organization, grounded in the knowledge of the customer journey and supported by the right...
Augmented Reality Update
Members of Service Council discuss their ideas and experiences with Augmented Reality (AR) within their service organizations, as well as plans to employ AR in the future.
A Collaborative Approach to Solving Customer Problems: The Field Service Leader's Agenda for 2018
4/2/2018 Report & Analysis
In January 2018, Service Council polled field service and workforce management leaders regarding their plans and focus areas for 2018. Of participating field service leaders: ...
5 Headwinds Every Field Service Leader Should Prepare for in 2018
1/24/2018 Blog Post
This year has a lot in store for field service leaders. The successful leader will be the ones that can navigate or at least create a plan on how to deal with the headwinds th...
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Smarter Services™ Symposium 2018
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