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Report & Analysis
KPI & Data Chart
Smarter Services™ Webcast
All research items filed under "Installed base management," listed in reverse chronological order, with 14 results.
PTC & IFS Global Re-seller Partnership
2/25/2019 Blog Post
Our take on the recently announced global re-seller partnership agreement between IFS & PTC
Proactive. Predictive. What's the Difference?
5/9/2018 Blog Post
Predictive service is one element of a more proactive customer management strategy. We believe that a proactive support strategy encompasses five different elements.
Growing Service Revenue
5/8/2018 Smarter Services™ Webcast
The Service Council chats with Lou Ronsivalli from the National Association of Trane Franchise Holders to discuss revenue growth opportunities for service businesses.
On the Service Leader's Mind for 2018: Service Revenue
3/9/2018 Blog Post
Service Revenue has taken center stage as a metric of success in 2018 and our conclusion is that service leaders are finally putting the infrastructure in place to achieve rev...
Service Excellence when Working with Dealers
Members of Service Council discuss their ideas, experiences, and best practices in working with dealers to improve service delivery.
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Service Connect™ Membership
Smarter Services™ Symposium
Smarter Services™ Symposium 2018
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