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All research items filed under "Installed base management," listed in reverse chronological order, with 14 results.  Clear Search

PTC & IFS Global Re-seller Partnership
2/25/2019  Blog Post
Our take on the recently announced global re-seller partnership agreement between IFS & PTC

Proactive. Predictive. What's the Difference?
5/9/2018  Blog Post
Predictive service is one element of a more proactive customer management strategy. We believe that a proactive support strategy encompasses five different elements.

Growing Service Revenue
5/8/2018  Smarter Services™ Webcast
The Service Council chats with Lou Ronsivalli from the National Association of Trane Franchise Holders to discuss revenue growth opportunities for service businesses.

On the Service Leader's Mind for 2018: Service Revenue
3/9/2018  Blog Post
Service Revenue has taken center stage as a metric of success in 2018 and our conclusion is that service leaders are finally putting the infrastructure in place to achieve rev...

Service Excellence when Working with Dealers
1/30/2018  IdeaShare™
Members of Service Council discuss their ideas, experiences, and best practices in working with dealers to improve service delivery.

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