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All research items filed under "Net promoter score," listed in reverse chronological order, with 2 results.  Clear Search

Podcast: Shep Hyken...Prepare to be Amazed...differentiating your Service Experience!
6/3/2019  Blog Post
Speaking with Shep Hyken about creating an AMAZING CUSTOMER SERVICE EXPERIENCE...customers no longer compare you to your competitor. They compare you to the best service they'...

On the Service Leader's Mind for 2018: Service Revenue
3/9/2018  Blog Post
Service Revenue has taken center stage as a metric of success in 2018 and our conclusion is that service leaders are finally putting the infrastructure in place to achieve rev...






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