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Report & Analysis
KPI & Data Chart
Smarter Services™ Webcast
All research items filed under "Service automation," listed in reverse chronological order, with 12 results.
ServiceMax acquires Zinc
2/28/2019 Blog Post
We speak to Zinc CEO Stacey Epstein about the possibilities offered by combining messaging for field-service agents with field service management.
PTC & IFS Global Re-seller Partnership
2/25/2019 Blog Post
Our take on the recently announced global re-seller partnership agreement between IFS & PTC
Is Change a Core Competency in Your Organization?
8/3/2018 Blog Post
There are two common causes of less-than-successful change that occur in the majority of change initiatives we have observed or been involved in.
Members of Service Council discuss their ideas, experiences, best practices, and future plans with customer self-service portals in their organizations.
Summary Findings Call: Digital Transformation for the Service Enterprise
1/23/2018 Smarter Services™ Webcast
The Service Council shares results from its project on digital transformation for the service enterprise.
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Smarter Services™ Symposium
Smarter Services™ Symposium 2018
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