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Report & Analysis
KPI & Data Chart
Smarter Services™ Webcast
All research items filed under "Service innovation," listed in reverse chronological order, with 12 results.
The Connection of Employee Engagement and Experience
10/19/2018 Blog Post
Overview of the value of employee engagement and its connection to employee experience and Customer Experience. Includes definitions, and business benefits
Guest Blog: Ron Kaufman (Best-selling Author & Founder of UP! Your Service) Shares 7 Top Trends from the 2018 Smarter Services™ Symposium
9/25/2018 Blog Post
Guest blogger Ron Kaufman shares some of 10 of the top trends we take away from the 2018 Smarter Services™ Symposium, what he calls a "positive and powerful" annual ...
Is Change a Core Competency in Your Organization?
8/3/2018 Blog Post
There are two common causes of less-than-successful change that occur in the majority of change initiatives we have observed or been involved in.
Laying the Foundation for Revenue Growth: The Service Leader's Agenda for 2018
2/22/2018 Report & Analysis
It's been several years since the official end of the Great Recession and we finally see organizations beginning to switch from a cautionary mindset to one of business expansi...
Summary Findings Call: Digital Transformation for the Service Enterprise
1/23/2018 Smarter Services™ Webcast
The Service Council shares results from its project on digital transformation for the service enterprise.
Research Findings: 2019 Service Leader's Agenda
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