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Report & Analysis
KPI & Data Chart
Smarter Services™ Webcast
All research items filed under "Service strategy," listed in reverse chronological order, with 39 results.
Amazon's CEO Jeff Bezos: Are You Inventing/Re-Inventing For Your Customers?
11/13/2018 Blog Post
Employee Engagement: The Impact of Key Drivers of Engagement
11/1/2018 Report & Analysis
According to a 2017 Gallup poll of global organizations, 87 percent of workers worldwide and 70 percent of employees in the United States are either not engaged or actively di...
Highlights from the 2018 ClickConnect Conference
10/26/2018 Blog Post
Highlights and key takeaways from presentations and guest speakers at the ClickConnect conference in Miami Beach, FL.
2018 Smarter Services™ Symposium Recap (Part 3 of 3)
10/1/2018 Blog Post
Service Council's Chris Gera positions this year's Symposium experiences as validating the theme, "Service is Humanity," and the service community's need for Service...
2018 Smarter Services™ Symposium Recap (Part 2 of 3)
9/27/2018 Blog Post
Building on John Carroll's summary, Greg Gibbs offers his perspective on this year's Symposium, the state of service today, and where it's headed.
Research Findings: 2019 Service Leader's Agenda
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