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All research items filed under "Service strategy," listed in reverse chronological order, with 41 results.  Clear Search

SAP acquires Qualtrics Intl: Combining X & O Data for the Experience Economy
2/1/2019  Blog Post
SAP's acquisition of Qualtrics Intl will ignite Service Organizations Experience Economy Strategies

5 Opportunities Every Field Service Leader Should Seize in 2019
1/9/2019  Blog Post
5 Opportunities for Service Leaders emerging from the 2019 Service Leader Trends survey

Amazon's CEO Jeff Bezos: Are You Inventing/Re-Inventing For Your Customers?
11/13/2018  Blog Post


Employee Engagement: The Impact of Key Drivers of Engagement
11/1/2018  Report & Analysis
According to a 2017 Gallup poll of global organizations, 87 percent of workers worldwide and 70 percent of employees in the United States are either not engaged or actively di...

Highlights from the 2018 ClickConnect Conference
10/26/2018  Blog Post
Highlights and key takeaways from presentations and guest speakers at the ClickConnect conference in Miami Beach, FL.






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