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All research items filed under "Service transformation," listed in reverse chronological order, with 19 results.  Clear Search

SAP acquires Qualtrics Intl: Combining X & O Data for the Experience Economy
2/1/2019  Blog Post
SAP's acquisition of Qualtrics Intl will ignite Service Organizations Experience Economy Strategies

Amazon's CEO Jeff Bezos: Are You Inventing/Re-Inventing For Your Customers?
11/13/2018  Blog Post


Highlights from the 2018 ClickConnect Conference
10/26/2018  Blog Post
Highlights and key takeaways from presentations and guest speakers at the ClickConnect conference in Miami Beach, FL.

The Connection of Employee Engagement and Experience
10/19/2018  Blog Post
Overview of the value of employee engagement and its connection to employee experience and Customer Experience. Includes definitions, and business benefits

2018 Smarter Services™ Symposium Recap (Part 1 of 3)
9/26/2018  Blog Post
Service Council™ CEO John Carroll summarizes his key takeaways from this year's Smarter Services Symposium and describes a vision for service as it continues to evolve.






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