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Report & Analysis
KPI & Data Chart
Smarter Services™ Webcast
All research items filed under "Virtual assistants," listed in reverse chronological order, with 14 results.
2018 Smarter Services™ Symposium Recap (Part 3 of 3)
10/1/2018 Blog Post
Service Council's Chris Gera positions this year's Symposium experiences as validating the theme, "Service is Humanity," and the service community's need for Service...
Digital Transformation: The Importance of Service Information
6/5/2018 Report & Analysis
The ultimate goal of digital transformation, whether for the service enterprise or beyond, is to create value for customers. This goal is achieved through the aid of informati...
Augmented Reality Update
Members of Service Council discuss their ideas and experiences with Augmented Reality (AR) within their service organizations, as well as plans to employ AR in the future.
The Voice of the Field Service Engineer - Day 5
4/13/2018 Blog Post
This series of blog posts presents a discussion of results from our recent research into the experiences and opinions of field service engineers and technicians.
Meeting Expressed and Unexpressed Needs: The Customer Support Leader's Agenda 2018
3/26/2018 Report & Analysis
Over the last two to three years, we have seen a significant investment from customer support leaders in Voice of the Customer programs. These leaders are now faced with the t...
Research Findings: 2019 Service Leader's Agenda
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