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Report & Analysis
KPI & Data Chart
Smarter Services™ Webcast
All research items filed under "Voice of the customer," listed in reverse chronological order, with 8 results.
Highlights from the 2018 ClickConnect Conference
10/26/2018 Blog Post
Highlights and key takeaways from presentations and guest speakers at the ClickConnect conference in Miami Beach, FL.
The Connection of Employee Engagement and Experience
10/19/2018 Blog Post
Overview of the value of employee engagement and its connection to employee experience and Customer Experience. Includes definitions, and business benefits
Meeting Expressed and Unexpressed Needs: The Customer Support Leader's Agenda 2018
3/26/2018 Report & Analysis
Over the last two to three years, we have seen a significant investment from customer support leaders in Voice of the Customer programs. These leaders are now faced with the t...
Members of Service Council discuss their ideas, experiences, best practices, and future plans with customer self-service portals in their organizations.
Symposium Series: NCR's Sophia Weatherby-Williams on Designing Customer Experiences
9/7/2017 Blog Post
At its core,��Customer Experience Design is the practice of designing products/services with the focus on the quality and thoughtfulness of the user experience.
Research Findings: 2019 Service Leader's Agenda
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