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All research items filed under "Voice of the customer," listed in reverse chronological order, with 8 results.  Clear Search

Highlights from the 2018 ClickConnect Conference
10/26/2018  Blog Post
Highlights and key takeaways from presentations and guest speakers at the ClickConnect conference in Miami Beach, FL.

The Connection of Employee Engagement and Experience
10/19/2018  Blog Post
Overview of the value of employee engagement and its connection to employee experience and Customer Experience. Includes definitions, and business benefits

Meeting Expressed and Unexpressed Needs: The Customer Support Leader's Agenda 2018
3/26/2018  Report & Analysis
Over the last two to three years, we have seen a significant investment from customer support leaders in Voice of the Customer programs. These leaders are now faced with the t...

Self-Service Portals
3/21/2018  IdeaShare™
Members of Service Council discuss their ideas, experiences, best practices, and future plans with customer self-service portals in their organizations.

Symposium Series: NCR's Sophia Weatherby-Williams on Designing Customer Experiences
9/7/2017  Blog Post
At its core,��Customer Experience Design is the practice of designing products/services with the focus on the quality and thoughtfulness of the user experience.







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